MCE Student Performance Objectives
Module
1 – Introduction
- Describe Mirapoint's approach to messaging.
- Describe Mirapoint's continuum.
- Define the differences between the three types of Mirapoint
systems.
- Understand the message flow as it travels through Mirapoint's
multi-tier architecture.
- Define what DNS is and its importance in messaging.
- Identify other documentation resources.
Module 2 – System Components, Interfaces & Licenses
- List the system software components, which makes up
a Mirapoint system.
- List the administration interfaces that are accessible
on a Mirapoint system.
- Describe the licenses available for a Mirapoint system.
- Describe the process to obtain and apply a Mirapoint
license key.
Module 3 – User & Administration Accounts
- Describe the difference between a user and administration
account.
- List the reserved login names.
- Describe the administration tasks a user may perform
on his or her account.
- List the type of administrators that may exist on a
Mirapoint system.
- Describe the unique tasks that may be performed by each
type of administrator.
Module 4 – Mailboxes & Messages
- Describe an e-mail message and mailbox.
- List the special characters that may not be used to
name a mailbox.
- Describe how to address e-mail to a shared mailbox.
- Describe how to setup mailbox quotas and message filtering.
- Name the common protocols used to retrieve e-mail messages.
- List three things needed in order to configure an e-mail
client.
Module 5 – Webmail, Wireless & Calendar Features
- Describe the function and capabilities of Webmail, WAPmail
and I-Mode Direct.
- Be able to set up Webmail, WAPmail and i-Mode Direct.
- Describe the function and capabilities of Webcal and
Group Calendar.
- Be able to set up Webcal and Group Calendar.
- Describe the function of the address book and list the
features, which are accessible.
Module 6 – Mirapoint Domains
- List three types of Mirapoint Domains.
- Know the definitions and differences between a primary,
mail and delegated domain.
- Describe the administration interfaces used to create
Mirapoint Domains.
- Describe how users of Mirapoint Domains must login to
administer their account or access their e-mail messages.
- Know what properties may be configured per delegated
domain.
Module 7 – Distribution Lists
- Describe a distribution list.
- List the reserved distribution lists.
- Describe the valid entries permitted within a distribution
list.
- Describe what can be done to stop bounced e-mail messages
that were addressed to a distribution list from being returned to the
sender.
- List the administration interfaces that can be used
to create distribution lists.
Module 8 – Mirapoint Services
- List common Mirapoint system services.
- Describe which Mirapoint system service cannot be disabled.
- List the administration interfaces that may be used
to manage Mirapoint services.
Module 9 – Localization & Branding
- Know the definitions of localization and branding.
- Know how to set the default localization.
- Identify which applications may be branded.
- Describe the steps needed to implement a brand.
- Explain the directory structure and the files contained
within.
- Describe where images should be placed and referenced
in the directory structure.
- Explain what is special about the "extras" directory.
- Describe how to setup a named brand.
- Describe how to restore the default system brand.
Module 10 – Junk Mail
- Describe what "UCE" stands for.
- Describe how to add UCE and relay domains.
- Describe RBL and its configuration options on the Mirapoint
system.
- List the Antispam features available on the Mirapoint
system.
- Describe how to enable and configure the Junk Mail Scanner.
- Describe a white and black list.
- Describe how to add e-mail addresses/domains to a white/black
list.
- Explain the "Junk Mail Control" options available to
end-users.
- Describe the flow of junk mail as it is processed by
the Mirapoint system.
Module 11 – Virus Control
- Know the definition of a computer virus.
- List the requirements for the Sophos anti-virus solution.
- Know the administration interface that allows the management
of the "Anti-Virus" software.
- Describe how to configure Sophos anti-virus using the
Administration Suite.
Module 12 – System Monitoring
- Describe the information available about disk enclosures.
- Describe the health conditions that are monitored.
- Describe the performance moving graphs that are available.
- Describe the log files that are present on a Mirapoint
system.
- Describe the information found in each log file.
Module 13 – Troubleshooting & Maintenance
- Describe the commands needed to troubleshoot network
connectivity to a system.
- Describe the commands needed to troubleshoot DNS information.
- Describe the components of a Mirapoint system that are
customer replaceable and the procedures for how to swap out those components.
- Describe what information is needed and how to obtain
it when contacting "Customer Support".
Module 14 – Backup & Restore
- Name the differences between a message-based and image-based
backup.
- List the data, which gets backed up.
- Name the backup solutions and approved tape devices
that can be directly attached to the Mirapoint system.
- Understand the NDMP protocol and backup topologies.
- List two important things to remember when performing
a restore.
Module 15 – Hardware Overview & System Setup
- Name Mirapoint's Product line.
- Know the different storage options available.
- Know how to install the Messaging Operating System.
- Describe the order in which various components of a
Mirapoint system must be powered up.
- Describe the network parameters needed to setup a mail
access server.
Module 16 – Update & Recovery
- Describe the definition and purpose of an update.
- Describe how to install an update on a Mirapoint system.
- Describe the steps needed to fully recover a Mirapoint
system.
Module 17 – LDAP Overview
- Describe the definition and purpose of LDAP.
- Describe how a Mirapoint system uses an LDAP server.
- Know some useful LDAP resources (books and web sites).
Appendix A – DNS Mail Transit
- Identify the steps used when sending e-mail.
- Know what checks are being performed when sending e-mail.
- Describe what protocols are used at varying points of
mail transit in order to move e-mail from one point to another.
Appendix B – Pre - M400/M4000 Hardware & Setup
- Name Mirapoint's mail server and router products.
- Know what product can be used as a message router and
proxy switch.
- Know what products are Mirapoint's high-end mail access
servers.
- Describe the order in which various components of a
Mirapoint system must be powered up.
- Describe the network parameters needed to setup a mail
access server.
- Describe the two interfaces used to enter the network
parameters.
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