SUPPORT & SERVICES
Troubleshooting Workshop
Course Description
This Mirapoint Troubleshooting course covers techniques that may be used to monitor and solve problems that may arise on a Mirapoint system. In addition, discussions will take place showing how to route system events to an external log server for enhanced Mirapoint Support.
The course is structured into three areas. These areas are as follows:
- System Monitoring and Log Protocol commands.
- Solving Hardware and Software Problems.
- Miscellaneous (Diagnostic Analysis / Contacting Customer Support).
Course Goals
After completing this course, you will have an advanced set of Mirapoint Troubleshooting skills. With these skills, you will be able to address an increased number of Mirapoint system issues as they come about.
Student Profile and Prerequisites
You should have completed Mirapoint's MCE training class. Although not a prerequisite, general knowledge of UNIX and e-mail is recommended.
Agenda
The following agenda is only a guideline for Mirapoint Troubleshooting. The instructor may vary it if desired.
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